Course Description:
Even the best companies occasionally have upset customers. Terri Lynn Levesque offers a strategy that will assist anyone with managing their own emotions while helping to find a solution for the customer. This very brief course uses the acronym SPAA to equip you to calmly manage these difficult conversations.
Course is approximately 60 minutes long.
How Do I Access My Free Online Courses?
You must login to your AICC account to access the Packaging School. If you have any questions, please contact Alyce Ryan at aryan@aiccbox.org or call 703.836.2422,